Christmas delivery guaranteed has now passed for all orders.

Shipping & Returns Policy

Shipping

Australian Rates

  • 500g Standard - $6.00
  • 500g Plus Signature on Delivery - $8.50
  • 3kg Standard - $11.00 includes SOD
  • 5kg Standard - $16.00 includes SOD
  • Orders $99+ within Australia is FREE SHIPPING includes SOD
  • All of our orders are sent with tracking provided

If you require us to use Australia Post on our larger items you will be invoiced for the extra postage costs and your order will not be sent until these costs have been met. If you decide to cancel your order you will be charged a 10% restocking fee.

International Shipping Rates are calculated by Australia Post.

If you have an issue with your order or would like to return your item please contact us on either our Facebook page through private message at https://www.facebook.com/FantasyArtTrading/ or via email at info@fantasy-art-trading.com

If you have a faulty Fantasy Art Trading item, please send photos of the fault to info@fantasy-art-trading.com with your order number and full name.

The return address for Fantasy Art Trading is:

Fantasy Art Trading Returns

Shop 10

276-278 Maude Street

Shepparton VIC 3630 Australia

Our Returns & Exchanges Policy

Online Purchase/s:

Fantasy Art Trading is happy to refund/exchange/credit products purchased from fantasy-art-trading.com.au as per the terms and conditions.

STRICTLY no refunds or exchanges on sale items. 

    In-store Purchase/s:
     
    Fantasy Art Trading is happy to refund/ exchange/ credit products purchased from  Fantasy Art Trading within if they comply with the terms and conditions below. 
    Terms and conditions are as follows:
    • All purchases made online must be refunded/ exchanged/ credited via customer service online only. Online purchases can be refunded in-store and will ONLY be refunded by the payment for purchase.
    • proof of purchase must be able to be shown to process a return
    • products must be unworn, unwashed, with tags attached or in perfect condition if asking for return (Fantasy Art Trading reserves the right to refuse a product if Fantasy Art Trading deems the product conditions are not met) 
    • If you wish to return a Fantasy Art Trading item please send an email or Facebook message and we will return your email/ message with all the information you need to process your return smoothly
    • for an exchange product the sender must post back the product at their own expense within the 7 days of receiving the item to qualify for a refund/credit.
    • If the item is a gift for someone, please note they must comply with the 14 day exchange policy as per the above terms and conditions 
    • Fantasy Art Trading will only refund/ exchange/ credit for products bought directly through Fantasy Art Trading
    • If you wish to return a Fantasy Art Trading item please send an email or Facebook message and we will return your email/ message with all the information you need to process your return smoothly 
    • For faulty items Fantasy Art Trading is happy to refund/ exchange/ credit please refer to the terms and conditions: 
    • Refunds will be made via the payment method only.
    • A restocking fee of 10% will be deducted from all refunds.
    • Fantasy Art Trading reserves the right to select the way a refund will be processed in regards to exchange/store credit/refunds.
    It is within Fantasy Art Trading's discretion to deem a product as faulty or not. A faulty product must be returned within 7 days of purchase. We recommend all customers inspect their products upon receiving them. Fantasy Art Trading does not accept returns on items that have basic wear and tear.
    Please note: Fantasy Art Trading reserves the right to refuse any stock for a refund/ store credit/ exchange if they do not deem the item to be fit for return.

    © 2017 Fantasy Art Trading